Suvarnabhumi Airport FAQ

Suvarnabhumi Airport FAQs

Suvarnabhumi Airport Unraveled: Essential FAQs for a Smooth Travel Experience

I’ve compiled some of the common questions that visitors ask online and by email.  I hope this is useful to you when planning your trip to Bangkok.

How do I get from Suvarnabhumi Airport to Bangkok city center?

To get from Suvarnabhumi Airport to Bangkok city center, there are several options available. The most popular ones are taxis, ride-hailing services like Grab or Uber, and public transportation. Taxis are available at the airport 24/7 and are located on Level 1. The driver should use the meter. Make sure it is switched on before the journey starts.  It usually costs around 300-500 THB depending on the time of day and traffic conditions.

Ride-hailing services are also available and can be booked through their respective apps.

For those on a budget, the Airport Rail Link is an affordable and convenient way to travel from the airport to the city center. It costs around 45-55 THB and takes approximately 30-40 minutes to reach the final station, Phaya Thai. From there, travelers can take a BTS Skytrain or MRT subway to reach their final destination.

Can I use my credit card to pay for transportation from the airport?

Yes, most transportation options from Suvarnabhumi Airport accept credit card payments. Taxis, ride-hailing services, and the Airport Rail Link all accept major credit cards like Visa and Mastercard.

However, it is always a good idea to have some cash on hand in case of any unforeseen circumstances or if the card payment system is down. It is also worth noting that some small street vendors and markets may only accept cash, so having some Thai Baht on hand is always a good idea.

Many banks and currency exchange booths are available at the airport for travelers to exchange their currency, but it’s advisable to compare rates to get the best deal.

Do I need to exchange my currency to Thai Baht before leaving the airport?

While it is possible to exchange currency at Suvarnabhumi Airport, it is not always necessary to do so before leaving the airport. The airport has a range of currency exchange booths and ATMs that offer competitive rates for exchanging foreign currency to Thai Baht.

Additionally, many shops, restaurants, and transportation options in Bangkok accept credit cards, so travelers can use their credit card for purchases instead of exchanging currency. However, it is a good idea to have some Thai Baht on hand for small purchases, especially if travelers plan to shop at local markets or take public transportation.

It’s also worth noting that some currency exchange booths in Bangkok may offer better rates than those at the airport, so it’s advisable to compare rates before exchanging currency.

Are there any luggage storage facilities at Suvarnabhumi Airport?

Yes, there are luggage storage facilities available at Suvarnabhumi Airport. The luggage storage service is provided by Left Baggage, which has several locations throughout the airport. The service is available 24/7, and prices are charged based on the size of the luggage and the duration of storage. For example, storing a small bag for up to 24 hours may cost around 100-150 THB, while storing a larger suitcase may cost around 200-250 THB.

It’s important to note that all bags will go through a security screening process before storage, and prohibited items like weapons, drugs, and hazardous materials will not be accepted for storage. Travelers can inquire about the service and its prices at the Left Baggage counters located in the arrivals hall of the airport.

Can I use my mobile phone in Thailand? Will I need to buy a local SIM card?

Yes, tourists can use their mobile phones in Thailand. However, roaming charges can be very expensive, so it is advisable to purchase a local SIM card to avoid these high fees.

Travelers can purchase a SIM card at the airport upon arrival or at any of the many mobile phone stores located throughout Bangkok. The most popular mobile network providers in Thailand are AIS, True, and Dtac, and they offer a range of prepaid SIM card options with different data, call, and text message packages. Prices for a SIM card and data package start at around 199 THB and can be purchased with a valid passport or a copy of the passport.

It is also important to make sure that the phone is unlocked to accept SIM cards from other providers.

How can I get a taxi or ride-hailing service at the airport?

To get a taxi or ride-hailing service at Suvarnabhumi Airport, travelers can follow the signs leading to the official taxi stand or head to the transportation center located on Level 1.

Taxis are readily available 24/7, and the fare is based on the distance traveled plus any additional fees like airport surcharges and tolls. Alternatively, travelers can book a ride-hailing service like Grab or Uber through their respective apps. The pickup location for ride-hailing services is located on Level 1, near the public taxi stand.

Prices for ride-hailing services are generally cheaper than taxis and are based on distance and time traveled. It’s important to note that drivers may not be able to communicate in English, so it’s a good idea to have the destination address written in Thai or to use a translation app.

What is the best way to travel from Suvarnabhumi Airport to other cities in Thailand?

The best way to travel from Suvarnabhumi Airport to other cities in Thailand depends on several factors such as the destination, budget, and time available. The most popular ways to travel to other cities in Thailand from the airport are by plane, bus, or private car.

If the destination is within Thailand but far from Bangkok, flying might be the most convenient and time-saving option. Suvarnabhumi Airport serves as a hub for several domestic airlines with flights to major cities in Thailand. Travelers can book flights online or at the airport.

For those who prefer overland travel, there are several bus terminals located near the airport, with routes to many destinations in Thailand. Buses are generally affordable, but travel time can be long, especially for destinations that are far from Bangkok.

Another option is to hire a private car or take a taxi to the destination. This option is more convenient, but can be more expensive, especially for long distances. Travelers can book a taxi or private car through the airport’s official taxi service counter or via ride-hailing apps.

It’s important to note that travel restrictions and requirements may vary depending on the destination, and travelers should check with the relevant authorities before making travel plans.

What are the duty-free shopping options at Suvarnabhumi Airport?

Suvarnabhumi Airport has a wide range of duty-free shopping options for travelers, with a variety of products available including cosmetics, perfumes, alcohol, tobacco, chocolates, souvenirs, and more.

The duty-free shops are located in several areas throughout the airport, including the departure hall and the arrival hall. Some of the popular duty-free shops at the airport include King Power, DFS Galleria, and Central Duty-Free. These shops offer a variety of products from well-known international brands, and prices are generally competitive compared to other shopping destinations.

Travelers should also note that duty-free allowances and restrictions vary depending on the destination, and it’s important to check with the relevant authorities before making any purchases.

Are there any restaurants or food options available at the airport?

Yes, Suvarnabhumi Airport has a wide range of dining options available for travelers. There are several restaurants, cafes, and fast-food chains located throughout the terminals, serving a variety of cuisines including Thai, Western, Japanese, Chinese, and more.

The Magic food court can also be found on the Ground floor ( Level 1) of the airport, this offers a variety of food options at affordable prices.

Some popular restaurants and cafes at the airport include Starbucks, McDonald’s, Burger King, Subway, KFC, and Dunkin’ Donuts. Additionally, there are several lounges available for travelers with access to premium lounges or airline lounges, which typically offer a more extensive selection of food and beverages.

Is there a smoking area at Suvarnabhumi Airport?

No. The designated smoking areas at the terminal at Suvarnabhumi, and terminals in all Thai airports, were shut down in 2019.

The only possibility for smoking is outside the terminal building prior to check in.

Travelers should note that smoking is prohibited on all flights departing from or arriving in Thailand, and smoking in the airport will result in a fine.

Additionally, some countries have strict regulations on the importation of tobacco products, so it is advisable to check the relevant regulations before bringing cigarettes or tobacco into the country.

How long does it take to clear immigration and customs at the airport?

The time it takes to clear immigration and customs at Suvarnabhumi Airport can vary depending on several factors, including the time of day, the number of passengers arriving at the same time, and the level of security measures being implemented. On average, the process can take anywhere from 30 minutes to 1 hour or more.

Travelers should allow sufficient time for immigration and customs clearance, especially during peak travel seasons or when arriving during busy hours. It is also important to ensure that all necessary travel documents are in order and readily available to present to immigration officers, as any discrepancies or issues with documentation can cause delays.

Can I book a hotel at the airport?

There are several hotels located near Suvarnabhumi Airport that offer convenient accommodation for travelers with early morning or late-night flights. Some of the hotels are located within walking distance of the airport, while others provide a shuttle service to and from the airport.

Popular hotels include Novotel Bangkok Suvarnabhumi Airport Hotel, Avagard Capsule Hotel, and Vismaya Suvarnabhumi Luxury Resort. Prices for hotels near the airport vary depending on the level of comfort and service offered, but generally start at around 1,000 THB per night.

It is advisable to book a hotel in Bangkok in advance?

Yes, it is advisable to book a hotel in Bangkok in advance, especially during peak travel seasons or when major events are taking place in the city.

Bangkok is a popular tourist destination, and there are many hotels, guesthouses, and other types of accommodation available in the city. However, during peak periods, such as holidays or festivals, hotels can become fully booked, and rates may be higher than usual. Additionally, some travelers may prefer to book accommodation in advance to ensure that they get the type of room or location they want, or to take advantage of early booking discounts or special promotions.

It’s important to note that cancellation policies and fees can vary between hotels, so travelers should check the terms and conditions carefully before making a reservation.

Is there free Wi-Fi available at the airport?

Yes, there is free Wi-Fi available at Suvarnabhumi Airport. The Wi-Fi service is provided by True Corporation, and it is available throughout the airport terminals, including the arrival and departure areas.

To access the free Wi-Fi, travelers need to connect to the “Free Wi-Fi by TRUE” network and follow the registration process. Users will be prompted to enter their name and email address and agree to the terms and conditions of the service. Once the registration process is complete, travelers can enjoy unlimited Wi-Fi access for up to two hours. For longer access, users can purchase additional access time using a credit card or other payment methods.

It’s important to note that the Wi-Fi service may be subject to periodic outages or interruptions, and users should always be cautious when connecting to public Wi-Fi networks.

What are the visa requirements for entering Thailand?

Visa requirements for entering Thailand depend on the traveler’s nationality and the purpose of their visit. Here are the general requirements for visa exemptions and visa-on-arrival:

  1. Visa Exemption: Citizens of 64 countries are eligible for a visa exemption for stays up to 30 days. They can enter Thailand without a visa and get a stamp on arrival at the airport.
  2. Visa-On-Arrival: Citizens of 21 countries can apply for a visa-on-arrival at the airport for a stay up to 15 days. The visa-on-arrival can be extended once for an additional 15 days.
  3. Tourist Visa: Travelers from other countries can apply for a tourist visa at the Thai Embassy or Consulate in their home country. The tourist visa allows for a stay up to 60 days.

For longer stays, travelers may need to apply for other types of visas, such as a non-immigrant visa, a work permit, or a retirement visa. It’s important to note that visa requirements and regulations may change, and travelers should check with the Thai Embassy or Consulate in their home country before making any travel plans.

Are there any vaccination requirements for traveling to Thailand?

As of 2023, Thailand does not require any specific vaccinations for entry into the country.

However, travelers are advised to consult their healthcare provider or travel clinic for the latest information on recommended vaccinations and health precautions for Thailand. Vaccinations that may be recommended for travelers to Thailand include Hepatitis A and B, Typhoid, Rabies, Japanese Encephalitis, and Influenza.

In addition to vaccinations, travelers should take precautions to prevent common travel-related illnesses, such as food and water-borne illnesses, insect-borne diseases, and sun-related health issues.

Is there a Police Station at the airport?

Yes, there is a police station located at Suvarnabhumi Airport. The station is staffed by officers from the Royal Thai Police, and it is open 24 hours a day, seven days a week. The police station is located on the first floor of the passenger terminal building, near the arrivals area.

It provides a range of services to travelers and visitors, including reporting of lost or stolen items, assistance with emergency situations, and general information and support.

Travelers who need assistance from the police can approach any airport staff or security personnel for help, or they can go directly to the police station. In case of emergency, travelers can dial the emergency number 191 for police assistance.

How many terminals does Suvarnabhumi Airport have?

Suvarnabhumi Airport has one main terminal with five concourses. The concourses are named A, B, C, D, and E. Concourse A is used for international flights, while concourses B, C, D, and E are used for domestic flights.

What are the check-in and boarding times for international flights?

Check-in for international flights opens 3 hours before departure and closes 1 hour before departure. Boarding for international flights begins 45 minutes before departure.

What are the check-in and boarding times for domestic flights?

Check-in for domestic flights opens 2 hours before departure and closes 45 minutes before departure. Boarding for domestic flights begins 30 minutes before departure.

11 thoughts on “Suvarnabhumi Airport FAQs”

  1. Hi..We want to book the fast track but are in doubt if we need a golfcart, we are arriving from Copenhagen with Thai Air,and dont know where they arrive,so if the arrive next to immigration ,would we need it?

    1. If it arrives at a gate near immigration then you won’t need a golf cart. You will have to contact Thai Airways and ask if there are fixed gates where flights arrive.

  2. Hi there you recommend Klook for Fast Track. I have just spoken to them and they mentioned that they do this service from International to Domestic. Next year in March we fly UK to Bangkok (final destination Koh Samui for a wedding). When I book the domestic flight how much time should I allow to transfer from International to Domestic using VIP service?

    1. If you are booking UK to Bangkok to Samui on one ticket then you can transit in Bangkok and clear customs and get your luggage in Samui.

      If you have to clear immigration in Bangkok and then check in again for your flight to Samui you will need to allow around 3 hours. You can get through immigration quickly using the VIP service, but it still takes the same time to get your luggage. And you’ll still have to check in as normal for the Samui flight.

  3. Hello, I am traveling with my friend that is 71 years old, can I go with her through the Fast Track Immigration line as well. I am less than 70 years of age.
    Thank you for your response,

  4. “Fast Track immigration service at Bangkok Airport FOR FREE!
    This is something that’s rarely mentioned online. But there are large signs at the entrance to Premium / Priority Immigration areas. These state that pregnant women, infants, people with disabilities and anyone over 70 years old are among those permitted to use the lanes. No VIP pass or other documentation is required.”
    1. Do the airport staff know this and ist it guarantied, that they don`t send us back? (so we stand double time in two queues? )
    2.”people with disabilities” – only with wheelchair or something similar, – or can I show my german “severely handicapped pass”
    Thank you for the information!
    Kind regards

    1. The airport staff at the Fast Track immigration lanes know the rules regarding who can use the service. That is their job.

      If your German pass also has details in English language, then you will be able to use that to show your disability.

  5. No Smoking zone
    You can get drunk and fall around on C terminal but there’s no allocated smoking areas like even mentioned on their websites.

    very misleading

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